Smart Camera Singapore - Return/Exchange Policy
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If you are not entirely satisfied with your purchase, we're here to help.
1. Condition of Products
To be eligible for a Return / Exchange, your item must be unused, not open, and is in the same condition that you received it. It must also be in the original packaging.
2. Timeframe
Our Return/Exchange policy is valid for 14 days from when your purchase was delivered.
Any Return/Exchange request after the 14 days timeframe will not be entertained.
* Take note that the exchange is subjected to stock availability. All promotional items, exchange or refund is not applicable.
3. Return Process
In order to obtain a refund or exchange successfully from Singapore Lite, please follow the steps below accordingly:
Step 1: Submit a request for Return or Exchange via Whatsapp : 91597478 or Email : hello@singaporelite.com , within 14 days from when your order was delivered. Send all the required details, such as order number, pictures and reason for exchange.
Step 2: You will be notified as soon as possible if your request for Return / Exchange is approved. Then, you are required to send the returning and/or exchanging item(s) to our registered address, within 7 days from when your request for Return / Exchange is approved.
Step 3: Once your returned and/or exchanged item(s) is received, we will proceed with the exchange.
Our Address
22 Sin Ming Lane, #06-76
Midview City, Singapore 573969
Disclaimer
Kindly contact us via Whatsapp : 9159 7478 or Email : hello@singaporelite.com to make an exchange appointment and to ensure the availability of stocks before coming.
Alternatively, you can request to make the Return / Exchange with our supporting courier service but there will be a delivery charge based on parcel’s weight. Please contact us for more details on how to proceed forward with this option.
4. Refund Policy
Condition of Products
To be eligible for a refund, the item must be unused, not open, and is in the same condition that you received it. It must also be in the original packaging.
Timeframe
Our Refund policy is valid for 14 days from when your purchase was delivered.
Any refund request after the 14 days timeframe will not be entertained.
* Take note that the exchange is subjected to stock availability. All promotional items, exchange, or refund is not applicable.
To request for a refund:
1. Contact us via Whatsapp: 9159 7478 or Email: hello@singaporelite.com to request a refund with the order number, picture of the items to be refunded, and reason for the refund.
2. Upon approval, we will calculate the refund amount.
3. Customers will have to return the items to our warehouse within 7days upon request.
4. Customers may choose and exchange other Singapore Lite products equivalent to the refund amount.
Return Items To:
22 Sin Ming Lane, #06-76
Midview City,
S573969
Disclaimer
Kindly contact us via WhatsApp at: 9159 7478 or Email: hello@singaporelite.com to make a Store credit refund appointment with us.
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Mailing address:
Singapore Lite
22 Sin Ming Lane, #06-76
MidView City, Singapore 573969
email: hello@singaporelite.com