Smart Camera Singapore FAQ - PAYMENT

Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us at hello@singaporelite.com

Stripe is a payment processing platform that allows customers to make payment to our bank account by way of credit or debit card transactions. Stripe payments are secure as credit card data entered is never sent to our servers by sent directly to Stripe for payment processing.

Do note that we have no retail outlet and sells online only. It is not possible to walk-in to purchase.

SmartCameraSG does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to Stripe or PayPal, our payment gateway providers.

We accept payment via Bank Transfer, PayNow, Paylah, MasterCard, Visa, and Stripe.

Please do help us by paying with bank transfer, PayNOW or paylah because we can verify faster and send out the goods via couriers FASTER with bank records.

We appreciate Singapore customers to use the following payments

1. Bank transfer to DBS Current Account 0720229975. Any Singapore SGD bank account (DBS, POSB, UOB, OCBC, Maybank, Citibank, HSBC, Standard Chartered Bank, Bank of China, CIMB, etc) transfer of funds to our bank account to us is FREE and without additional fees. Our DBS Current Account 0720229975 is under SINGAPORE LITE.
2. PayNOW to UEN 53411920D
3. Paylah! via our QR code too.

This QR code can be used for PayNOW using your bank app.

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to hello@Singaporelite.com for further assistance.

Yes you may cancel your order. You can login to your account and head to Orders, choose the order that you wish to cancel, and there will be an option for you to do so. However, please take note that only orders that have not been shipped out can be cancelled. If you have already made payment via Stripe for your order, please contact us via email or live chat and do not submit dispute with Stripe as it will trigger a review and that will remove the option of us refunding to you directly.

Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode. If the order has not yet been shipped, please cancel and place a new order.

To check on your order status, sign in to your account and click on ‘My Orders’ under ‘My Account’. Your order status is reflected next to your order number. OR once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.

To view on your order information and history, sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.

If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us at hellp@SingaporeLite.com for further assistance.

After you place your order, you will receive a confirmation email from hello@SingaporeLite.com within 15 minutes to inform you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by SmartCameraSG.com . You are then required to place a new order.

Alternatively, to check if your order has been placed, sign in to your account and click on ‘My Orders’ under ‘My Account’. Please contact us at hello@SingaporeLite.com for further assistance.

To place an order, simply:

1. Sign in to your account
2. Shop for the items you are interested in
3. Add the items to your Shopping Cart
4. Proceed to checkout
5. Enter your billing and shipping addresses
6. Select payment mode
7. Review and confirm your order
8. Make your payment
9. You will receive an email confirmation